DayShift / Appointment setter resume template

Get application-ready for a day shift appointment setter job: template, sample and cover letter.

Copy the template or download it as a Word file. Then check the filled-in sample and the short cover letter. Your call numbers and the languages you call in go near the top, where a client starts reading.

Appointment setter resume template

  1. Replace every line in [brackets]. Delete a section you can't fill.
  2. Fill in Call numbers. Write "about" when you're estimating.
  3. Use the listing's words for the software and skills you've really used.

Then save it as a PDF and apply. Download the Word file

[Full name]

Appointment Setter | [Your main kind of calls, e.g. outbound calls for insurance and property]

[City], [Country] | [Email] | [Mobile or WhatsApp number]

Languages: [The languages you can call in, e.g. English and Mandarin, both fluent]

Available: [Days], [start time] to [end time] GMT+8 (Manila and Kuala Lumpur time) | [Full-time or part-time, hours a week]

SUMMARY

[Two or three sentences: your years of calling, telesales or customer service, the industries you've called for, and your best number, like appointments booked in a week or a month.]

CALL NUMBERS

- Calls: [about how many outbound calls a day, e.g. about 80]

- Appointments: [booked a week or a month, e.g. 12 Zoom appointments a week]

- Show-up rate: [how many booked appointments took place, e.g. about 7 in 10, or delete this line]

- Leads: [warm, cold or both, and where they came from, e.g. ad leads and past enquiries]

SKILLS

- [Skill from the listing, e.g. warm and cold outbound calls]

- [Skill, e.g. qualifying leads before passing them to sales]

- [Skill, e.g. handling objections and rejection on the phone]

- [Skill, e.g. follow-ups by WhatsApp and text]

TOOLS

- [Tools you've used, e.g. the CRM you logged calls in, Google Calendar, Zoom, WhatsApp, Google Sheets]

WORK EXPERIENCE

[Job title] | [Company, or the kind of client, e.g. insurance agency in Singapore] | [Month Year] to [Month Year or Present]

- [Calls and bookings, e.g. Called about 80 leads a day and booked 12 Zoom appointments a week]

- [A result, e.g. Raised the show-up rate with a WhatsApp reminder the day before]

- [The tools you used in this job]

[Job title] | [Company] | [Month Year] to [Month Year]

- [What you did, with a number, e.g. calls a day or sales targets met]

- [What you did, with a result]

EDUCATION

[Degree or strand] | [School] | [Year finished]

TRAINING AND CERTIFICATES

- [Course name] | [Who ran it] | [Year]

WORK SETUP

- Internet: [speed, e.g. 50 Mbps fiber], with [backup, e.g. pocket WiFi]

- Headset: [e.g. USB headset with noise-cancelling mic]

- Workspace: [e.g. quiet room for calls]

Sample appointment setter resume: insurance calls from Malaysia

Example only. Jasmine Lee is an invented person, and every detail is made up.

Jasmine Lee

Appointment Setter | Outbound calls for insurance and property

Petaling Jaya, Malaysia | jasmine.lee@example.com | +60 10-000 0000

Languages: English, Mandarin and Cantonese: fluent. Malay: conversational.

Available: Monday to Friday, 10am to 2pm Kuala Lumpur time (GMT+8) | Part-time, 20 hours a week

SUMMARY

Appointment setter with 3 years of outbound calling in Malaysia, since February 2025 for an insurance agency in Singapore. I call warm and cold leads in English and Mandarin, qualify them, and book Zoom appointments for the advisors. My best month was 58 booked appointments.

CALL NUMBERS

- Calls: about 80 outbound calls a day

- Appointments: 12 to 15 Zoom appointments booked a week

- Show-up rate: about 7 in 10 booked appointments took place

- Leads: warm ad leads and cold lists of past enquiries

SKILLS

- Warm and cold outbound calls in English and Mandarin

- Qualifying leads against the client's checklist before booking

- Handling objections and rejection without pushing

- Reminders and follow-ups by WhatsApp and text

TOOLS

- The agency's CRM for call logs, Google Calendar, Zoom, WhatsApp Business, Google Sheets

WORK EXPERIENCE

Telemarketing VA (part-time, remote) | Insurance agency, Singapore | February 2025 to Present

- Call about 80 leads a day and book 12 to 15 Zoom appointments a week for 4 advisors

- Raised the show-up rate from about 5 in 10 to 7 in 10 with a WhatsApp reminder the day before

- Log every call outcome and next step in the CRM before the end of the shift

Telesales Agent | Credit card telesales team, Kuala Lumpur | July 2023 to January 2025

- Made about 120 calls a day to existing bank customers

- Met the monthly sales target in 14 of 18 months

EDUCATION

Diploma in Business Studies | Private college, Kuala Lumpur | 2023

TRAINING AND CERTIFICATES

- Cold calling course | Udemy | 2024

WORK SETUP

- Internet: 100 Mbps fiber, with mobile data as backup

- Headset: USB headset with noise-cancelling mic

- Workspace: quiet room for calls

Appointment setter cover letter template

Send the full letter when a listing asks for one, and keep it under 200 words.

Applying on DayShift? The form usually asks a shorter question: why you're a good fit. Answer it with two or three lines from your letter, like your result and your hours.

Hi [Name, or "Hiring team"],

I'm applying for the [job title] role. I've made outbound calls for [number] years, most recently for [the kind of client, e.g. an insurance agency in Singapore].

[Your best numbers, e.g. I call about 80 leads a day and book 12 to 15 appointments a week.]

Your listing asks for [requirement, e.g. Mandarin] and [requirement]. [One line on how you've done each.]

I can call [days], [start time] to [end time] GMT+8, [full-time or part-time], from [city, country], and I can start on [date].

My resume is attached. Thank you for reading.

[Full name]

[Email] | [Mobile or WhatsApp number]

Cover letter example

Example only. Jasmine Lee is an invented person, and every detail is made up.

Hi Hiring team,

I'm applying for the Telemarketing VA role. I've made outbound calls for 3 years, and since February 2025 I've booked Zoom appointments for 4 insurance advisors in Singapore.

I call about 80 leads a day and book 12 to 15 appointments a week. About 7 in 10 of them show up.

Your listing asks for Mandarin and CRM experience. I call in English and Mandarin every day, and I log every call outcome in the CRM before my shift ends.

I can call Monday to Friday, 10am to 2pm Kuala Lumpur time (GMT+8), part-time, from Petaling Jaya, Malaysia, and I can start on 1 November.

My resume is attached. Thank you for reading.

Jasmine Lee

jasmine.lee@example.com | +60 10-000 0000

Questions

What numbers should I put on an appointment setter resume?

Calls a day, appointments booked a week, and your show-up rate if you tracked it. Half of our 8 appointment setting listings measure the job on these, so put them near the top. Write "about" when you're estimating.

Does customer service or telesales experience count?

Yes. 7 of our 8 appointment setting listings asked for telemarketing, telesales or other phone and sales experience, and one named customer service. Put your calls a day and any targets you met, and use the listing's words in your summary.

Should I list the languages I speak?

Yes, near the top. Half of our 6 Malaysia listings asked for Chinese or Mandarin, so say which languages you can call in and how well.

Can I apply from the Philippines?

For the roles that don't say Malaysia, yes. Roles marked Malaysia are only open to people based there, so put your city and country in your header.

Should I send it as a PDF or a Word file?

PDF, unless the listing asks for Word. A PDF looks the same on every screen. Our apply form takes PDF, DOC or DOCX files up to 10 MB.

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